Week 12

As the semester ends, think back over the last few months. What experience has been most valuable to you?

***Working with people on a day to day base and learning how to work with money.....

Week 11

What job do you ideally want? What skills will you need to hone in order to get that job? What educational background is required? How does this class help you to train for these things?\

***I want to be a Crime Scene Investigator (CSI)

***Maybe my commitment is something I need to make better......

***I dont know what is need......

***To be honest I really dont think it help me at all.......

Week 10

What is your greatest achievement in school so far this semester?

***I would have to say really sticking in it until the end because it was plenty of roadblocks and things trying to turn me around and make me quit.....

Week 9

What has been the most difficult part of your job at Jittery Joe's? What would you change if you could?

***The most diffucult part about working at the Jittery Joe's would have to be the costumers that always want something free or a discount......

***I wouldn't change it because it gets u ready for the real world and what life have in store for you

week 8

Now that you have legitimate work experience (if you did not already) do you feel differently about the way you spend money? Assume you earned minimum wage for working at Jittery Joe's instead of course credit. How does that change the value of money in your eyes?

***

week 7

Have you had a bad customer experience? Without using names or identifying information, explain what happened and how you resolved the situation.

***Of course I have i have them every day. Someone always come up and want something but they don't know what they want, then when they make up their mind they want to argue about the prices and try to make me lower the price to a so called friend price......But i just sit down and wait until they either give me the money or walk away.......

week 6

Describe how you feel physically while working. What changes or stays the same as you work?

***I feel good while i'm working because i am in a good environment......

***The only thing that changes while working is the costumers other then that everything else is pretty constant

week 5

Has there been a time where you made an error either with money or dealing with a customer? Explain what happened and how you corrected it. What will you do differently next time?



***I made a mistake and put 5.00 in stead of .50.......the way i fixed it was to refund 4.50 and it was fixed

week 4

Do you have classmates asking you for free drinks or pastries? You aren't alone! Some of your peers will ask you this frequently, causing you to make an ethical decision. How have you handled it in the past? How will you handle it in the future?

***People always ask me for free things everyday but i always tell them that i cant let them have anything because i can get in trouble and this is a good way to handle this kind of situation so i will stick with this method because it WORKS!!!

week 3

Talk about tasks that can be done when the coffee shop is slow. What types of things can you be working on to still be a productive worker?

***You can work on haw you greet your costumers and how you present your self

week 2

We are already beginning to talk about customer service. Talk about a positive customer service experience you have had working at Jittery Joe's.

***One day a lady came and she wanted a cappuccino. I made a mistake and put chocolate in it a she didn't want chocolate so she politely told me that it was the wrong kind and i fixed it and apologized......

Weekly Question One

Is working at Jittery Joe's your first experience with work? If not, what skills from other jobs are you implementing at the coffee shop? If it is, what skills are you learning that you will take with you to future jobs?

***This is my first experience working and i thank customer service is going to be a skill that i will take with me in the future